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Visitor management is the process of welcoming, registering, and tracking visitors in a specific location such as a building, office, or event. It involves creating and implementing policies, procedures, and technology to ensure the safety and security of the visitors, employees, and the premises.
The main goal of visitor management is to enhance the visitor experience while maintaining a secure environment. This includes the following:
1. Pre-registration: The process of gathering and verifying visitor information in advance to make the check-in process faster and more efficient.
2. Check-in: The process of verifying the visitor's identity and purpose of visit, issuing identification badges, and providing instructions for navigating the premises.
3. Monitoring: The process of keeping track of visitors while they are on the premises, ensuring they follow the rules and regulations, and addressing any issues that arise.
4. Check-out: The process of verifying that the visitor has completed their visit and returned their identification badge.
Visitor management can be done manually or with the help of technology such as visitor management software, which automates the process and provides real-time data and insights. It is important for organizations to have an effective visitor management system in place to ensure the safety and security of their premises and the people inside.